Testimonials

Click each heading to see the testimonials.

Some unsolicited comments I've received related to my editing work:

  • You're still the benchmark I judge other editors by. (ex work colleague, several years after we worked together, July 2018)
  • Awesome! Thanks Rhonda. You are amazing!! Thanks again for going through this so thoroughly. (work colleague, July 2018)
  • Thanks Rhonda. You're a legend!!! (work colleague, July 2018)
  • Thanks for all the effort in getting this done, Rhonda. Much appreciated. (work colleague, July 2018)
  • A very big thank you for doing that so quickly. As always your attention to detail is second to none. (work colleague, May 2018)
  • I think you are AMAZING!!!!!!!!!! Thank you so much for this -- it worked!!! (grateful work colleague after I solved a tricky Word problem, May 2018)
  • I've spent $$$ on consultants for this project, and your service was by far one of the best -- in fact, it seems that the quality of the service I received was inversely proportional to the charged fee, which is crazy. I would not be surprised if mine was the only submission checked by a professional editor. Your skills are as rare as hens' teeth, yet so underappreciated. [If my submission wins] you'll definitely be getting a bonus as you're one of my favourite consultants -- I know I can always rely on you. Thanks a bunch for pulling this one off, Rhonda. (JC, Perth, December 2015)
  • It is not always easy to get help with in-depth Word problems. I google, I read, I try things, and sometimes I can solve it myself. But sometimes I cannot solve the problem no matter what I do. Well, Rhonda Bracey has the most in-depth knowledge of any Word guru I have ever known. I say: When the going gets really tough, the tough can count on useful support from Rhonda. Thank you, Rhonda! (AJE, Netherlands, August 2013)
  • ...a big thanks for your work - you're a great team member, despite us not being able to see you each day! (ES, Perth, March 2012 )
  • You actually made my dry and boring manuscript sing! I just love it every time you do this and I never get tired of seeing your magic. I feel as though I'm driving around in a cheap rusted out VW, but to everyone else I look like I'm driving a Porsche! Perhaps not the best analogy, but it gives me absolutely no incentive to improve my English skills. ... I can just dump my thoughts and get it polished up by a real professional. It just simply amazes me how you do this in such short time. Thanks again. I REALLY appreciate it. (JC, Perth, March 2011)
  • Rhonda is a powerhouse on many levels; technically she is exceptional. The job we asked her to do was not for the faint hearted; formatting a series of 55 MB+ technical documents written by multiple authors most of whom had introduced errant styles. She has enviable communication skills (leaving no doubt in my mind that she knew exactly what the job entailed and would cover all bases.) And she has a veteran tech editor's eye for detail with a talent for spotting trouble (and working out a solution) well before it hits; a true lateral thinker. No sooner had she outlined the risks and covered off contingencies, than the job was done and dusted. And an excellent job it was. (FA, Technical Editor, Perth, May 2010)
  • THANK YOU VERY MUCH for your enormous contribution to the production of the [Environmental Management Plans], etc. Your commitment, flexibility, excellent technical skills and cool head are very much appreciated. (JM, Perth, September 2009)
  • Rhonda recently solved a tricky Word-related problem for us. She worked quickly, thoroughly investigated and explained all the options and kept us updated throughout the whole process. She's an absolute professional and a delight to work with. (SC, Hobart, Tasmania, May 2009)
  • I was very pleased with the thoroughness and quality of your editorial feedback. You've really helped to smooth out the multiple origins of the text and tame some of those sentences I just couldn't face again. (SB, Perth, July 2007)
  • Thank you so much for what you did with the Tool Tote pattern. I thought what you did with the format was great! I can definitely see where my pattern can be confusing for people to follow, so thank you for making that clearer to me. I thought the suggestion for having a "terms" page was bloody brilliant. I have to wonder why I never came up with such a great idea myself! I also like the way you have listed the general advice section at the start of the pattern. The format in which you have set out the pattern is much more readable and easy to follow than the way I have been setting out my instructions so far. You have done me a HUGE favour and pointed out so much to me and made me realise how confusing I have been writing my patterns for people to follow. I really appreciate all the work, time and effort you put into reformatting my pattern! (MP, Perth, June 2007)

2018: American Copy Editors Society Annual Conference (Chicago, Illinois): Some of the live Tweets sent out while I was presenting a session on being more efficient with Microsoft Word, from follow-up emails, and from formal feedback from attendees. NOTE: About 150 people attended this session, but less than one-third gave a feedback rating, and fewer than 40 made a comment about it. Of those who supplied feedback, 27 rated this session as Excellent, 16 as Good, and 4 as So-so.

  • Thank you for your presentation on making MS Word more customizable at the ACES conference in Chicago! I have brought your blog links back to my team at work (we publish engineering specifications) and my colleagues are all very excited to make Word obey them instead of the other way around.
  • #ACESMSWordTips @Cybertext taught me to use Ctrl+Alt+m & AutoCorrect; #ACESEmotionalLabor to automate frequent editorial queries. Today, with 6 keystrokes, I inserted a "Will your audience know this acronym?" comment & I was like [GIF=tearful woman puts hand over mouth]
  • Seriously @cybertext, I gasped with JOY. My hands, wrists, and productivity thank you. Y'all are the best.
  • You may think you know Microsoft Word, but Rhonda Bracey can teach you even more tricks. The Tracking Changes feature is an editor's best friend. Bracey, an Australian, didn't pass up an opportunity to advocate for the metric system while discussing formatting: "There are only three countries in the world that don't use the metric system. The U.S. is one. The other two are dictatorships."
  • I'm setting up the AutoCorrect codes you talked about in your panel, and am downright giddy at having this stuff automated. Thanks for the tip!
  • Thank you for your session. I learned a lot!
  • This session is uh-mazing. I've been using Word for 25 (?) years, and I know very little of this.
  • Looking forward to setting up the Quick Access Toolbar in Word this week! This is one of my first five #ACES2018 goals. Thanks, @cybertext! I really enjoyed your session.
  • You can turn off formatting track changes?! Life-changing!
  • "That will save so much time!" -- Me, for the 5th time already in this session. Peeps not in this session, be sure to grab the slides and handouts from the conf page!
  • "R&D means rip-off and duplicate" when dealing with Macros in Word. Great advice on creating Macros in Microsoft Word from @cybertext at #ACES2018. Very funny but also very true!
  • I definitely need to create my own keyboard shortcuts! Format Paragraph, I'm coming for you!
  • @cybertext just showed us how to use autocorrect to insert commonly used editorial queries in a few keystrokes. A collective "ooh!" just went through the room.
  • Great tip: use AutoCorrect for commonly used editorial comments.
  • Automate routine tasks!
  • Create your own ribbon in MS Word for quick access to your most used tools...you can even name them whatever you want!
  • Put your most-used tools close to where you work. (Customize the Quick access toolbar and put it below the ribbon!)
  • You can't fix what you can't see. Get used to working with formatting marks on.
  • Standing room only at #acesmswordtips! @cybertext
  • I HIGHLY recommend [this session]! I attended @cybertext's session last year, and keep her tips handout tacked to the bulletin board above my desk.
  • Very good, and I know it would be difficult to accommodate all systems, but I wish there were a Mac-specific panel.
  • This session was VERY crowded—need larger rooms for topics on tools that cross so many editorial roles (i.e. likely to have more people than more specialized topics).
  • I'm already implementing autocorrect codes for editorial feedback!
  • I tried to attend this, but the room was too packed!!! I wish there would have been more room for seating in some of the salons.
  • So very helpful.
  • Very well-done presentation, and lively and enjoyable even though I don't use some of the Word functions she covered.
  • Picked up a tip regarding quick editing notes that could be very helpful.
  • Great information, engaging presentation, excellent handout.
  • I wanted to attend this but the session was so packed (standing room only) that I didn't stay.
  • For the beginner with Microsoft Word, I gained some new techniques but was very overwhelmed toward the end because I did not understand much of the language used. I would've appreciated a bit more clarity when new terms were brought up. The discussion on "Macros" for example would've been easier for me to understand if it was defined during the presentation.
  • Very worthwhile. Things like this can help me prove to my company that attendance has a real ROI.
  • Content and presenter excellent. Looking forward to receiving the slide presentation on website. If this session happens again, please use a larger room. I stood in the very back, had trouble seeing the screen, and felt hot and mentally and physically tired by the end.
  • I attended this session last year and thought about going again as a refresher because it was SO useful, but there was something else I wanted to attend at the same time. But I DID recommend it to several other people.
  • Mind. Blown. Can't wait to see the slides on this one.
  • Really helpful tips and strategies with bonus Aussie accent.
  • This presenter was excellent. She was organized, clear, helpful, and a good speaker. I also appreciated the paper handouts.
  • The presentation was well done. However, much of the information was rudimentary for me personally. I was hoping to get a bit more in depth, which we did toward the end of the session.
  • Just attending this workshop alone would have justified my heading out to Chicago.
  • I didn't stay for the whole thing because it was a lot about formatting and I was looking only for editing tools.
  • Was pleased to learn new tips and to hear that some of what I already knew is what others are doing too. Didn't retain a lot of it since it wasn't hands-on, but that's the nature of the medium and now at least I know what to look for.
  • Very useful! Lots of good tips from a veteran on how to work smarter.
  • Rhonda is an engaging (and funny) presenter. This session was informative and valuable.
  • This session was the most valuable in terms of quantifiable content. Rhonda Bracey's understanding of MS Word blows me away. I loved her presentation style, and just wish a recording of it was available so I could watch it again and again as I try to put her tips into practice.
  • Excellent information by an excellent presenter.
  • Rhonda's sessions are universally well attended; may want to consider a larger space for hers in future.
  • Excellent presenter. I just hope that I can access the PPT and download the handout because it was not possible to write much down during the presentation.
  • Would have liked to attend this one, but again, poor planning on room size. Could not get in.
  • Such an engaging and funny speaker! I REALLY appreciated that she had handouts so I could look at my paper rather than strain to look at the screen.
  • The slides were very dense and hard to read from the back of the room.
  • Another that I had wanted to attend but could not because the room was overflowing.
  • Rhonda was great! I know Word pretty well and I learned new things from her. She's hysterical. I hope she returns every year.
  • Why does ACES put super important and interesting sessions at the same time? This happened several times, while there was one time frame that I skipped altogether because the topics did not appeal to me. Wish I could have attended this one! At least my coworker will share her notes. :)
  • Worth the price of ACES alone. Fantastic!
  • Great tips
  • Attendees needed to have a basic grasp of word to understand the tips
  • Sometimes difficult to follow
  • I'm looking forward to getting her PPT and handout online! Even though she's done this session a couple times already, I hope she'll consider doing it again - it's such important information for pros who are in front of their computers all day long!
  • My comments about my experience as the presenter of this sessionr. I had a long narrow room (thankfully without pillars in the middle of it, as some other rooms did), and 102 chairs. All chairs were full and there were about 20 people seated on the floor at the front (with limited or no view of the screen), with another 20 to 30 seated on the floor or standing at the back. The first year I was did this session I was in half a ballroom and had about 200 attendees, but they all had chairs. Last year in St Petersburg, I had a smaller room, but it was packed, with about 30 or so standing or sitting on the floor for the 90-min session, and the same again this year. If I do this session again, could I PLEASE have a much bigger room so the attendees don't have to sit on the floor or stand the entire time. And being a long narrow room, the view of the slides would have been compromised for those at the back. Finally, I did have a microphone (NOT a lapel mic as I'd requested on my submission), which I tested 40 mins before the session -- it worked. By the time I was ready to start my session, the microphone had died. I had to race out to the AV tech and get him to replace the batteries while I started without the mic. He returned the mic to me a few minutes later, and it worked until about halfway through the session, when it cut out again. I didn't have time to get new batteries—again—so continued on without a mic. I speak fairly quickly AND I have an accent, and without a mic, I had to shout/project my voice, so I felt very sorry for those who couldn't hear me properly for half the session.

2017: American Copy Editors Society Annual Conference (St Petersburg, Florida): Some of the live Tweets sent out while I was presenting a session on being more efficient with Microsoft Word, from follow-up emails, and from formal feedback from attendees:

  • @cybertext's Word efficiency session will save me SO much editing time! Can't wait to get it all set up!
  • Increase Your Efficiency with MS Word with Rhonda Bracey (she's Aussie and kind of delightful!)
  • Thanks @cybertext for all the #Word tips and tricks! Glad you made the trip out from Perth, Australia
  • Brushing up on some Microsoft Word everyday magic with @cybertext at #ACES2017
  • @cybertext is blowing minds over here in the Word session with her AutoCorrrect magic!
  • Rhonda Bracey's presentation is by far the most useful #ACES2017 (reply Tweet to this one from another person: "By far the most useful presentation I went to last year")
  • "Life's too short to do something manually if you can automate it" -- @cybertext on making Word more efficient
  • "You can't fix what you can't see" @cybertext recommends turning on formatting marks in Word (follow-up Tweet a few days later: Am editing in Word with formatting marks showing, as @cybertext suggested, and it's SO much easier to fix weird spacing issues!)
  • @cybertext It was fantastic. And TextExpander just saved me so much time! Can't wait to try the rest of your tricks...
  • I went to your MS Word session at the ACES conference this past week. My colleague and I are so excited to program all the neat goodies you taught us!
  • @cybertext Thank you for a great session, Rhonda. I was taking snaps for a friend who was furiously jotting down URLs.
  • Great presentation, Rhonda. I will used what I learned every day.
  • BTW, never realised you could stop track changes for formatting while still tracking text changes. Holy hell...pful!
  • Good, helpful and engaging information.
  • Lots of helpful hints.
  • She was so knowledgeable!
  • Would have rated this "excellent" if material hadn't been PC-centric, as I'm on a Mac, but definitely learned useful info. [NOTE: The session summary available months beforehand on the conference website (and in the conference printed material), the intro slide, and the handout ALL clearly stated that Word for Mac wouldn't covered]
  • Again, an excellent speaker. A true authority on what Microsoft Word can offer to us editors. Loved her presentation style: no waste, no time lost, pure information transfer ...
  • Beyond excellent. There wasn't enough time for her to cover all that she could have. This was great, plus I love her accent.
  • Bracey knows her stuff. I didn't think I'd learn too much but I came away with good tips. I mainly went to learn how I can better teach new staff to fully utilize Word and her session and handout will fulfill that goal.
  • Bracey really knows her stuff.
  • Excellent presenter. Looking forward to implementing the tips and reading Rhonda's blog.
  • Extremely helpful and fun.
  • Great tips that will make a difference in my daily work.
  • Hands down, this was the best session of the conference! I consider myself a power user of Word, and yet I learned a bunch of shortcuts and time savers I did not know. The structure of the session allowed for a fast pace, which was effective in allowing us to cover a lot. I loved having the handout for reference during and after the session.
  • Hands down, this was THE session that beat all the other sessions I attended for the best. Bracey is awesome. She should have had more time than she did. Too much valuable insight and material to cover in the time we had. If she presents again, give her a bigger room with more chairs. People were standing in the back and sitting on the floor, that's how large a crowd she drew.
  • I didn't realize how much I didn't know about Microsoft Word!
  • I made myself go to this session - grudgingly - because I'm the accidental Word expert at my company. I wasn't even sure how much I'd take away, and I certainly don't want to spend extra time with Word. Wow, was I surprised! Rhonda is a genius! She was funny, smart and helpful. The last thing I expected was to come away so excited about Word, and yet it's the first thing I can't wait to play with Monday morning. This session was awesome!
  • LIFE-CHANGING. I can't wait to set up some of these shortcuts for me and for my technical writers!
  • Loved Rhonda! No-nonsense, helpful, and hilarious.
  • Mind-blowing list of new techniques I can't wait to try. And I think one of them could be a fabulous solution to a long-term problem I've had.
  • Picked up a few tips that will simplify my life and make me more efficient, and the handout has some great links. Rhonda's environment is familiar to me from jobs I've held in the past, so I understood where she was coming from. She may have been talking past some in the audience who work in very different environments, but my guess is there was something for everyone.
  • Probably my favorite. Rhonda is no-nonsense and clearly intelligent, came prepared with lots of helpful take-away information, and I learned so much to make my life easier.
  • Really enjoyed the speaker and learned some unexpectedly excellent shortcuts!
  • Rhonda sure knows her stuff. Amazing. And super practical. Her handout was crammed with good info.
  • Rhonda was great. Very informative. I look forward to implementing all the advice, shortcuts, and tools she passed down to us.
  • Rhonda's knowledge of Word is so impressive, and she is a fantastic speaker. I'd like to see her present a session in which advanced Word users can really dig into some of Word's quirks and she can help us troubleshoot common problems.
  • She deserves more time. This was one of the best sessions in the entire conference.
  • So helpful, entertaining, and eye-opening!
  • Such a great talk!
  • This was a repeat session but a good one. Recommend that you bring Rhonda back next year for those who have not attended her previous sessions.
  • This presenter was also very knowledgeable, and she cared a great deal about her work. She also offered help beyond just handouts -- she shared her email address.
  • This session alone was worth the cost of conference! Fantastic tips, resources, and the coolest Australian accent.
  • This session blew my mind. We're going to incorporate this into our processes and workflows.
  • This session was very informative and the speaker well prepared.
  • This was even better and more helpful than I'd hoped it would be. I can't wait to try out some of the tricks and shortcuts Rhonda showed us. This was a real game-changer.
  • This was fantastic. I learned so many neat little tricks and functions that I think will make my work a lot easier. I really liked Rhonda's no-nonsense speaking style.
  • This was probably the most useful session of the conference in terms of my daily workflow. I was hesitant to attend because I consider myself a fairly adept user of Word, but Ms. Bracey offered numerous practical, time-saving tips and suggestions for working with the software. She was easy to follow and her visuals and handouts seemed very well-prepared. I plan on sharing suggestions I learned here with colleagues.
  • This was such useful information! I will be more efficient thanks to this session. And the presenter was excellent.
  • Wealth of information. Excellent!
  • What I was looking forward to since last year! Awesome!!
  • The content was a bit confusing. The speaker presented too quickly.
  • This should be divided into 2 sessions. The amount of great information is overwhelming for one.

2016: American Copy Editors Society Annual Conference (Portland, Oregon): Some of the live Tweets sent out while I was presenting my session on being more efficient with Microsoft Word, from follow-up emails, and from conference feedback:

  • Strengthening my (rather flabby) Microsoft Word chops with Rhonda Bracey
  • Rhonda Bracey is a hoot! Australian jokes and jabs in between expertise. Doing chin-ups on every syllable.
  • Rhonda Bracey: Awesome deep dive into Word in a lovely Aussie accent
  • In her Word efficiency session, @cybertext is doing straight-up MAGIC TRICKS. Whole room keeps oohing and aahing.
  • Over here in the Tips and Tricks in Word room we are all amazed by what you can do with autocorrect!
  • Use Word AutoCorrect to save lots of time and to be consistent with author coments in Track Changes. Collective gasp.
  • Why haven't I tweeted during the last hour? Because session from @cybertext is fantastic. Don't want to miss a microsecond. Great info!
  • Rhonda Bracey's kung fu is the best. Efficiency with Microsoft Word session
  • I thought I knew all the Word shortcuts. This is life-changing!
  • It's Friday, it's 70 degrees and sunny, and I'm learning tips for Microsoft Word... and I'm loving it! Thanks @cybertext!
  • Highlight of the day was either the glorious Microsoft Word hacks from @cybertext or eating lunch in the sunshine.
  • This was such a good session. Great resources.
  • I just learned tons from @cybertext's #ACES2016 session.
  • Thank you again for such an interesting and informative session about Word shortcuts at the ACES conference in Portland. I've customized my quick access toolbar per your excellent recommendation, and I'm getting a new computer and it was so empowering to know that I could save those customizations to transfer to my new machine. Hooray! [...] I'm downloading your slides from your ACES presentation now and will continue to reference your amazing tips. They have already saved me a lot of time, so I wanted you to know how grateful I am to you!
  • Along with the Google session, one of the best sessions I attended, for pretty much the same reasons. Also, presenter helped reinforce using shortcuts and not to continue "working stupid" (as I sometimes do). She was also fun.
  • As with Mike Pope's session Thursday, I was stunned by how little I know about all the bells and whistles Word offers.
  • Excellent speaker/presenter with a lot of novel information.
  • Extremely informative. I will use many of these tips in the future.
  • Gleaned some great tips I hope to incorporate into my work.
  • Good presentation; good tips
  • Got kind of technical toward the end, but overall good tips.
  • Great skill-set builder!
  • Great tips! Loved this nuts-and-bolts session.
  • I realized partway into this session that this was too in the weeds for what I use Microsoft Word for, plus the presentation only covered Word for PCs, not Macs, which is what I use. I left early.
  • I wish more would have been provided about using Word with Mac and not just Windows, but I still gained some valuable insight into time-saving techniques
  • Learned some good tips at this one, followed up by visiting her website.
  • My favorite session of the conference! Rhonda is super smart and had a ton of tips to share that I will use in my editing work.
  • Packed with information. Like a 3-hour class compressed into 1 hour.
  • Picked up some good tips, but the detailed info was for Word for PC, not Mac. Should have a Word for Mac session, too.
  • Rhonda Bracey was remarkable. I didn't realize one person could master Word so completely. Not everything applied to how I work, but the components that did have already made a difference for me since I came back to work. This is an essential session for someone working like I do. Thankful she made the trip from Australia.
  • Rhonda did a great job of keeping the session on track and being frank about what she couldn't cover (e.g., Macs)
  • Rhonda is extremely knowledgeable and efficient. Info was a little too much to digest in one session though.
  • So many great tips here, presented clearly and with humor.
  • Speaker was hard to understand
  • The information was excellent, and the speaker really knew her stuff. My only complaint is that between her accent and her quick speaking, I struggled to take in everything she was saying.
  • There was a lot of detailed information, especially for a session without handouts. Yes, the handouts were to be made available later.
  • This session was fabulous. I was expecting to know a decent bit of it, but it really filled in the gaps and introduced whole new tools that I didn't know existed. One of my favorites!
  • This was good. I already knew a lot of what was presented, but Rhonda did a great job answering questions, and I picked up a few new tricks to employ.
  • This was interesting but perhaps would have been better suited to a hands-on or more tailored class rather than a conference session, since not everyone has the same needs from Word AND it is easier to learn when you're actually applying what you're learning. Also, as a Mac user I found it a bit off-putting than Rhonda had no knowledge of how specific commands might differ between PC and Mac.
  • This was more in-depth than I thought it would be. It was probably a great session for those who format documents in Word, but I was looking for general tips and tricks. Guess I should have gone to the other Word session instead!
  • This was one of the best sessions. I wish she could come speak at Vanguard, but I doubt we could get her all the way from Australia.
  • This was probably the most valuable session I attended. If there's another expert who can present a similar session on Word for Mac next year, I'd be delighted.
  • This was truly outstanding. So much useful information.
  • Tons of great info, and she has so many outside resources for later. Very valuable session.
  • Very clear and straightforward presentation. Lots of great tips and tricks. Looking forward to reviewing posted presentation.
  • Would have been a terrific session if only I knew how the tricks applied for Macs! In general though, Rhonda sped through the material in a very useful way and presented solutions that attendees clearly appreciated.
  • Would have loved more time for this session.
  • Wow. This was incredible. Too much info for a short period of time but very useful.

Testimonials for conference sessions I presented between 2002 and 2015 (PDF).

Some unsolicited comments I've received related to my technical writing work:

  • Rhonda, you have been an invaluable asset to our team and will be sorely missed. Your instant responses to my endless, and sometimes very random, requests have been priceless to me and consequently the rest of our team. You are a walking, talking encyclopedia of technical information and there have been many times when I have wondered what I would do without knowing you were the other end of an email, ready and willing to give me 'top notch' advice. Thanks so much Rhonda. I have no doubt I will continue to consult your expertise well into the future. (AH, Brisbane, March 2009)
  • Rhonda, I have thoroughly enjoyed the opportunity to work with such a true professional. Your attention to detail, ability to jump in and solve numerous challenges and your provision of support at really tough times is exceptional and I thank you. In working with you I have learned many things and appreciated most your focus and commitment to making us look good internally as well as externally. You have truly been a key member of our team. We will definitely continue to work with you. (LY, Brisbane, March 2009)
  • A "superwoman" in the world of communication. Rhonda, your knowledge and experience extended beyond that of just a technical writer which meant we were able call on your expertise in many areas of our business. Your willingness to share your knowledge was noticeable in everything you did, and even after your contract ended you still continue to provide support and information about things you think might be useful. You continually produced high quality professional outputs and, with very short notice (sometimes none!), would work overtime to help achieve tight deadlines. And your knowledge of Author-it ensured we got maximum benefit from the product and set the high standard that our clients have come to expect. Rhonda, it was an absolute pleasure to have worked with you. (MK, Brisbane, March 2009)
  • Your impact on our professionalism was unmistakable—you helped us move from an idea to a professional outfit. I really appreciate your efforts and the quality of your work. ... Your talent and discipline assures your success. (GM, Brisbane, August 2008)
  • Wow, I can see why you're the writer and I'm not. I can't believe how fast you were able to turn my words around, how well you edited it to get to the essence of the message, and how you made my clumsy and bloated document into a slick Quick Reference Card. (SD, Brisbane, July 2008)
  • (In response to receipt of a draft reference manual): Rhonda, this is indeed excellent work. Yet another example of the incredibly high standard of work you produce. Well done and thanks. (GM, Brisbane)
  • I'm following your excellent instructions for customising HTML output for Author-it. ...Thanks to your instructions, I now have a fully operational HTML site, and my boss is very impressed! (NH, UK, November 2007)
  • Rhonda, I like your work! I've looked at your document and can really appreciate the effort you've gone to. I can only imagine your frustration. As you point out, there is a lot of inconsistency and poor UI design - and your document only covers "Text and Labels"!! I think your matter-of-fact, no-holds-barred, warts-and-all style of constructive criticism is new to the [company] team. I find some of the [development team] are very wary of criticising each others' work. Have you been asked to do further in-depth reviews of their applications? In the coming months I'm hoping to change the way they build their applications - it would be good to have your recommendations/guidelines adhered to from the outset. (DP, Perth, October 2007)
  • During her 5+ years with BMS Solutions, Rhonda has provided us with efficient and comprehensive technical writing services. Some of her work for BMS included: developed the online help, user manuals, and training manuals for all BMS software applications; developed software animations based on client requirements that were effectively used to demonstrate key functionality within the software; assisted in identifying product improvements that have been incorporated into the software; implemented Author-it as a key tech writing tool; developed and maintained the BMS intranet. I can thoroughly recommend Rhonda's technical writing skills and services to any future client, and would like to thank her for her efforts over the years and wish her all the best in her future endeavours. (DI, Software Development Manager, BMS Solutions, June 2007)
  • I've really enjoyed working with you for the last 4 years—I'm going to miss not having you around. As far as your work goes, I have nothing but good things to say. Your approach is thorough; you have an ordered and logical approach to a task; and your feedback is well-researched, relevant, and valuable. Most valuable, I think, is your attention to usability issues. You were solely responsible for keeping track of the myriad of changes that needed documenting, and you made up for poor process by keeping your eagle eye out all the time for inconsistencies, bugs, and poor implementation. Lots of well-received upwards management went on, ensuring that tasks that you could see were falling by the wayside, didn't get forgotten. Your working style is friendly, efficient, and thorough, thorough, thorough! I hope that you have fun and success in your future endeavours. (TM, Software Project Manager, BMS Solutions, June 2007)
  • I think you're one of the best in your field. It's been really great working with you. (CT [Programmer], Perth, June 2007)
  • I've worked with Rhonda for some 5 and a half years, and have always been impressed with her professionalism, work ethic, attention to detail, and her ability to 'get things done' on time and on budget. I'd be more than happy to engage her services for any future employer I may work for and would highly recommend her. (MO [Manager], Perth, May 2007)
  • Thanks for your [Author-it] help! I had the entire document suite [working] correctly in fifteen minutes ... after you gave me the clue... I have spent the last three weeks trying to fix the problem in the Word template... I owe you big time! (DF, Perth, March 2007)
  • ... I think [this section] is very well done. It is quite a complex area and the manual guides you through the process very easily. I was having a bit of trouble understanding the process but after going through the section in the manual, I have a better understanding of the process. (MR, Perth, March 2007)
  • I just wanted to let you know that I have been going through the (user) manual for the latest (software) version and have found them extremely helpful... So manuals do get used!!!!! It has really saved me asking 101 questions as I have been able to find the answers through them. (PY, Perth, July 2006)
  • ... I want to thank for sharing the your handout from the conference. I've been working through the first two sections. ... I've also been using the first part of the presentation to troubleshoot customized book templates and related files that were causing me problems in the past. I was able to clean up some things. This first section was a godsend! I've talked to our vendor on several occasions asking him if he had or knew of anyone who had a roadmap to customizing HTML templates/pages. And nothing until your link popped into my inbox. Thanks you so much for sharing your information!! (MM, July 2006)
  • ...it has to be one of the best help files I have worked with. It is clear and concise, the prolific links mean I never have to search. The layout is neat and uncluttered—I am very impressed. (RW, January 2005)
  • I absolutely love your work! You've done such a sensational job. To be honest, it [the user guide] nearly brought me to tears—that's how happy I was. (HB, Perth, September 2004)
  • I've just started looking at the new manual for [product]—am MUCH impressed! There's heaps more stuff in there for me to use as a configurer—best practice, recommendations, better examples! Love it. Thanks! (EF, Adelaide, March 2004)
  • I just thought I'd pass on some compliments the developers here at ChevronTexaco made about the improvements in the documentation and context sensitive help since the 4.5 version we were previously using. It's not often any of us get positive feedback so I thought you might appreciate hearing about your work being appreciated. (Professional Services team member, BMS, Perth, December 2003)
  • Follow-up comments from the owners of BMS: "Thanks Rhonda, well done, it's nice to see that people appreciate the effort."; and "Thanks Rhonda. We do appreciate the thought. Of course we also appreciate the efforts in getting the documentation to where it is now and it sounds like the results are starting to hit home. Well done!"
  • I'm sure you'll all join me in applauding Rhonda's work to date on the website creation; she's been a great asset to the project in this respect and also with the computer manual. (CW, Perth, August 2003)
  • Thank you for your quick turn-around on the Manual and the quick start guide... Your work looks excellent and I am very happy with the outcome. (CC, Perth)
  • Reader Postcard from Rhonda Bracey, complete with photos, about her job on a mining site.... An absolute joy to read. ... I really, really enjoyed this piece. Your descriptive writing was so strong that even without your photos I could almost visualize what you see each day. This is an eloquently written diary entry that neatly summarizes your apprehensions before the assignment, your reflective gratitude as you approach the end of the contract, the unexpected side benefits of the work itself as well as what many would consider unacceptably long commutes. (WP, Editor, Solitary Scrivener)
  • I don't know how much feedback you get from people, we/they're all busy in our own worlds, and I often think of you as being very deliberate and professional. Working to an ever-changing brief... I just want to let you know you're doing a great job... It looks really professional...and I have every confidence that you'll leave behind a really useful piece of reference material.... Anyway again thanks for your contribution... If the environment here supported the need for a full-time documentation person, I (and several others here) would pick you! (NB, Perth, 2000)
  • ...you certainly have the [editing] job with us for all of our major publications ... I did not know that anyone was as pedantic as me! (KMcP, Perth, 2000)
  • ...I wanted to thank you for all your help in making sense of my documents and dictation. It was a pleasure working with you... (GA, Perth, 2000)
  • You've been amazing." (RS, Perth, 2000)
  • Thank you so much for the work you did on the EnjoySAP project. Your speed and excellent work standard was greatly appreciated. (SA, Perth, 2000)

Webpage last updated: 20 July 2018