Key Staff

Personal Resume: PDF format (335KB) or HTML format.
Like this website, both were created with Author-it—a single-sourcing solution for Word documents, HTML files, and a variety of online Help outputs.

The owner and Managing Director of CyberText Consulting is Rhonda Bracey.

Rhonda has degrees in Communications Studies and Teacher-Librarianship. Prior to working in the technical communications field, she was a Teacher-Librarian, Head of Department, and Deputy Principal in various Western Australian secondary schools.

Rhonda then worked for five years for a library software company, initially as a Customer Support officer, then as National Customer Support Manager, and finally as Information and Communications Manager. During that time she re-wrote the 600+ page user manual, developed, wrote and taught over ten training courses, tested and documented a new library system and wrote the training courses and online help for it, and was solely responsible for writing, developing and maintaining the company's 300+ page corporate website.

For 12 months Rhonda worked for a Perth-based information technology company, being responsible for all end-user documentation (WinHelp, HTML Help, HTML, Word), training manuals, and the corporate internet and intranet site. She was also fully responsible for the development and content of a website for a travel agency.

After going out on her own late in 1999, Rhonda's company (CyberText Consulting) was contracted for six months to a large mining company, where she worked extensively with Word, Word forms, WinHelp, HTML Help, DOCS Open, and SAP. A three-month contract with another mining company (based out of Kalgoorlie) enabled Rhonda to gain extensive experience documenting the processes and procedures of a leaching and refining site. She then spent six months working as a contract technical writer for a company developing software for converting 2D movies into 3D. Her main task was developing the online help for both Macintosh and Windows platforms, using ForeHelp's InterHelp. Rhonda returned to the large mining company, spending two months on the EnjoySAP documentation project, and seven months on their Technical Rebuild Project (involving a rollout of Windows 2000). In addition, she spent three months with a gold mining company and some weeks with an energy resources company, doing SAP documentation with both.

For most of the 2000s, Rhonda worked as a contract technical writer for several software companies creating their online help and tutorials as well as paper-based documentation and animations. She was the contract technical writer for a large government department' IT area, documenting their Standard Operating Environment processes, editing and updating sections of their website, and writing end-user documentation. She wrote policies and procedures for a retail company, edited Prospectuses for one of Australia's fastest growing companies, and wrote occasional articles for a US computing magazine and a webzine. She still delivers the occasional training course.

Rhonda has worked as a technical writer/editor for Chevron Australia on the Gorgon Gas Development project since 2008, where she has edited thousands of complex health, environment and safety documents.

Until 2006, Rhonda volunteered her services to the Lone Writer Special Interest Group of the Society for Technical Communication (STC) as an article writer, copyeditor, and webmaster. She was the webmaster for the Australia Chapter of STC from 2003 to 2006; wrote occasional articles for their newsletter; was a Chapter Competition judge from 2004 to 2007; and designed the 2005 Australia-wide salary survey. Her entries in the Australia Chapter Online Communication competitions from 2003 to 2005 won Excellence Awards.

She has completed introductory and advanced courses in HDK, training in RoboHelp, and short courses in 'Practical Editing' and 'Grammar Gremlins', 'JavaScript for Writers', and 'CSS'. She also gained Microsoft Office User Specialist (MOUS) certification for Word 2000. In May 2003, Rhonda became one of only two inaugural Author-it Certified Consultants.

Rhonda was a Senior Member of the Society for Technical Communication. She presented a paper on training at their 49th Annual Conference in Nashville (2002), and at the 50th Annual Conference in Dallas (2003). In 2004 she co-presented a session on Author-it at the 51st Annual Conference in Baltimore.

She regularly speaks at conferences in Australia and the US. Rhonda presented sessions on Author-it at WritersUA Conferences in Las Vegas (2005) and Palm Springs (2006), and a session on reviewing screen-based content at the Australasian Online Documentation and Content (AODC) Conference in Cairns and the ASTC (NSW) Conference in Sydney (2006). In 2008, Rhonda presented sessions on Techniques for Reviewing a User Interface at the WritersUA Conference in Portland, the Australasian Online Documentation and Content Conference on the Gold Coast, and the ASTC (NSW) Conference in Sydney. In 2009, she was asked to re-present her session on Techniques for Reviewing a User Interface at the WritersUA Conference in Seattle, and was a panel member that discussed embedded user assistance and text in user interfaces at that conference. At the 2010 WritersUA Conference in Seattle, Rhonda chaired the closing session panel discussion, and at the 2011 WritersUA Conference in Long Beach, California, Rhonda was the Word 2010 'guru' in the Microsoft Hands On Lab. In 2012, Rhonda presented two sessions ('Editing' and 'User Interface Text') in the 'User Assistance 101' half day stream at the WritersUA Conference in Memphis, Tennessee, and two at the ASTC (NSW) annual conference, one on remote working, the other on editing. She attended the WritersUA and ConveyUX Annual Conferences in Seattle, Washington, in 2013. In 2014, Rhonda presented several sessions on clear writing, getting your personal message across, and remote working at various conferences and seminars (WritersUA conference in Palm Springs, California; TCANZ conference in Christchurch, New Zealand; EAPAA conference in Sydney, Australia; Society of Editors (WA) Winter Seminar in Perth, Australia). She spoke on remote working at the 2015 American Copy Editors Society conference (Pittsburgh, Pennsylvania), and presented a session and workshop on clear writing to her work colleagues at Chevron Australia. In 2016 and 2017, she did presentations on Plain Language and working more efficiently with Microsoft Word to various organisations and at various conferences.

Rhonda is a member of the Society of Editors (WA) and ACES: The Society for Editors (formerly the American Copy Editors Society).